Delivery and Returns
Self Pickup: Perlasilk store at Level 2, Isetan Scotts, 350 Orchard Rd, Shaw House, Singapore 238868. Please arrange pickup with +65 84845652 via WhatsApp only.
Shipping:
Order confirmations and delivery notifications will be sent to your registered contact. A tracking number will be sent to you by email once your item is shipped out.
| Region | Fee (SGD) | Processing time | Delivery time |
| Singapore | Free for orders above $168 | 1-2 Business days | 3-4 Business days |
| Express $10 | 24 hours | 24 hours | |
| International | Free for orders above $168 | 3-5 Business days | 7-16 Business days |
| Japan, Hongkong, Taiwan | Free for orders above $168 | 3-5 Business days | 5-10 Business days |
| Middle East, Africa, Europe and America | Free for orders above $168 | 3-5 Business days | 16-24 Business days |
- In-stock orders are processed within 1 to 2 business days. Please allow 5 more business days for pre-orders or customized/tailoring orders.
- The delivery time does not include the required processing time.
- Our delivery service does not cover post office boxes or military mailing addresses(APO, FPO).
- Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
- Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.
We currently offer carrier options of UPS, FedEx, and USPS International. To use your own shipping account, please email us to place your order.
Payment methods: by credit card: Visa®, MasterCard®, American Express®, JCB® or Paynow/Paylah
Returns and exchanges: Simple and fuss-free, within a week
Return Policy:
For the health and safety of our staff, we ask our customers to take extra precautions by not removing any merchandise from its packaging if they plan to request a return.
We are committed to excellent customer service and ensuring your satisfaction in the products you purchase. If you are not fully satisfied, you may return or exchange unused merchandise in its original packaging within 7 days from the date you received it.
If you wish to return a product, take note of the following guidelines:
- Items must remain in their original packaging with all tags and labels.
- Items must not have been used, washed, or altered in any way.
- Items must not have been damaged by pollutants such as cigarette/ cigar smoke or embedded fragrances and items such as cologne/perfume.
- Items must be completely free of any human hair, animal hair, dirt, etc.
Exchanges:
If you would like to exchange your item for another size or colour, a SG$6 Exchange Fee will be applied for collection and exchange. Items must adhere to the same guidelines stated above.
Damaged or Incorrect items:
If any item is damaged upon receipt, please notify us via Whatsapp +65 8189 8986 or email perlasilksg@gmail.com immediately with proof and we will make arrangements for a replacement. If an incorrect item was shipped, we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.
Shipping Instructions:
Unless items are damaged or incorrect, you are responsible for all return shipping costs. Perlasilk is not responsible for any items lost or damaged during transit.
Perlasilk will inspect all returned products and inform you if the item does not comply with our guidelines. If we find the item returned to be in good condition we will refund you the purchase price (exclusive of shipping fee) within 5 to 7 business days. You will be refunded in full if the return is the result of a manufacturing error.
